Hiedi Homan MBCS

Programme Test Manager | Test Manager

Northamptonshire NN10 0UJ

07966 421595 | | LinkedIn



A conscientious, proactive and motivated Test Manager with the innate ability to work at both ends of a project from hands on to board level. Leads from the front but never fails to stand beside the team. Quick to grasp new concepts and possesses superior communication and analytical skills. Delivers to tight deadlines.


  • Willing to impart extensive knowledge to help others learn more about the test process
  • Determined and hardworking Programme Test Manager exceptional at managing test environments
  • Experienced across a wide range of public and private sectors including public transport, retail, finance, foreign exchange, education, manufacturing, vehicle hire and printing and publishing
  • Enthusiastically supports Test Process improvement by being an active member of the SIGiST Committee




Skills Matrix


Programme test management | test management | test analysis | defect management | user acceptance testing | system testing | systems analysis | stakeholder management | stakeholder engagement | supplier management | risk based testing | offshore test management | business analysis | mentoring | E2E | ISEB / ISTQB | Scrum Master | negotiations | people management | team development | team building | staff engagement | resource budget preparation | project management | project delivery | resource management | problem resolution | OAT | ITIL



Personal Attributes


  • Honest, tenacious and organised professional who thinks outside the box
  • A respected, flexible and adaptable Test Manager with excellent attention to detail
  • Firm, delivery oriented and focused leader with a structured approach who ensures deadlines are met



Key Achievements


  • Successful implementation of a 24x7 mission critical system requiring the connection of over 4000 Ticketing machines with over 40 stakeholders
  • Implemented enhanced reporting to provide greater visibility of testing to stakeholders
  • Built an in-house test team of 22 with additional flexible offshore resourcing
  • Implemented a code coverage tool when time did not allow for traditional test recording methods
  • Delivered over 1,000 newly designed and fully tested signs for a time-critical project in 2012




Career Detail


First GroupProgramme QA and Test Strategy Manager June 2017 to Aug 2017

Single contract during a Train Operator re-franchising period

Programme QA and Test Strategy Manager advising the best possible QA and Test Strategy during a rail re-franchising.

  • Identifying any gaps within and between individual digital projects and applying a risk based coverage to acceptance.
  • Liaising with internal stakeholders and external suppliers across 5 new systems being integrated to existing owning group systems.
  • Overseeing Digital User Acceptance and creating a full set of generic Acceptance Procedures enabling use by any group train operator.
  • Covering for Project and Product Managers when on leave.


The Rail Delivery Group - Project Test Manager & QA Manager Oct 2013 - Apr 2017

Contract renewals x 8 on what was initially a 6 month contract

Test Manager / QA Manager for specific projects within the multi-million pound rail modernisation programme delivered by multiple technology providers with RDG acting as the systems integrator overseeing customer acceptance on behalf of and with train operators, retailers and ticket suppliers, in total over 35 companies. Liaised with train operators, multiple ticket issue suppliers and 3rd party suppliers to ensure that a suitable level of interoperability, E2E, user and operational acceptance testing was completed.


  • Identified owning company users, owning company retailing ticket suppliers and completed coverage matrix for ticketing hardware and versions ensuring tickets could be sold via the web or at a ticket office covering approximately 70 differing combinations of retailing options
  • Attended board meetings on behalf of the user community and provided relevant updates and feedback
  • Produced RDG test artefacts, reviewed external test artefacts and undertook defect management
  • Compiled interface and performance business and system requirements
  • Led acceptance and Quality Assurance testing teams across multiple dispersed locations


Project Test Manager for a new Product Management System (PMS) Jan 2015 - Apr 2017

PMS allows pricing strategies to be developed through scenario-based modelling, and apply regulatory compliance management in relation to fare and product creation for Train Operating Companies.

  • Project managed within Agile and Waterfall environments, bridging the gap between the two.
  • Worked closely with the Department of Transport (DfT) ensuring that the delivered software met rail regulatory requirements
  • Ensured the integrity of the migrated data to cover 3 Fare setting rounds per year equating to around 855k fare product records per Fare Setting Round (FSR). Each FSR equated to around 20 million individual fare options at the Ticketing Information System (TIS)
  • Verify archive data back to 1995 was correctly migrated into PMS to allow for correct fares calculations


Programme Test Manager for Lennon Replacement and Automated Settlement Nov 2014 - Aug 2016

A cloud based data capture and apportionment system. Provision of a quality assurance discipline ensuring artefacts delivered by the internal teams were critically reviewed to ensure compliance with agreed quality levels and standards.


Business and Systems Analyst for Lennon Replacement and Automated Settlement Nov 2014 - Nov 2015

Documenting both As-Is and To-Be requirements, UML activity and use case diagrams and associated functional and non-functional requirements.


Consultant Test Manager for C2C South East Flexible Ticketing (SEFT) Jun 2014 - Nov 2014

Worked with ITSO smart ticketing.


RSP Project Test Manager & QA Manager for LSM, DTD and routeing guide Oct 2013 - Jun 2014

Migration of the ‘ticket on departure’ service handling annual ticket sales of £1.8bn at point of migration with the ability to process a billion tickets annually.


  • Successfully set up and completed E2E and UAT in 6 weeks in a domain with no prior industry knowledge where 2 previous Test Managers had failed
  • Identified and filled the project team’s skills gap in relation to test and implementation, that enabled completion of UAT and cutover to live running being achieved on time
  • Invested time in the development of credible working relationships with the suppliers resulting in mutual trust and respect throughout the project lifecycle and beyond
  • Implemented a project Gantt and work breakdown to monitor the delivery of the test phase of the project
  • Worked with the project’s Implementation Manager, enabling implementation of the business critical “ticket on departure” service with less than four hours’ downtime
  • Undertook lessons learned to log both successes and areas for improvement for consideration at future stages and within future project


Sapheneia Ltd - Test Consultant Mar 2015 - Apr 2015

Worked as a secondary contract in addition to contracting at RDG

Created a test strategy and test plan for a new WEBTIS (rail ticket information system) and phone app which was used by the Project Manager for implementation by the full-time test team.


Volkswagen Financial Services - Senior System and UAT Analyst Coordinator Jun 2012 - Oct 2013

Contract renewals x 4 on what was initially a 3 month contract

Senior System and UAT Analyst Coordinator primarily focused on system and UAT analyses, the preparation of test plans, test conditions, status and test completion reports with overall coordination for system and UAT test, SAP BO v4 profit reporting and SAP FI and support / maintenance. Verified that requirements met business needs in liaison with business representatives, ensured requirements were testable in both system and UAT phases and chaired the ‘go / no go’ project review and release meetings.

  • Conducted systems analysis and documentation of requirements of incoming BACS transactions translating into the VWFS SAP system and then correctly feeding back out in BACS format
  • Ensured integrity of sharing fields was not compromised no matter what data combination was received


Avon Cosmetics - Senior Test Lead Aug 2011 - May 2012

Fixed term contract

Senior Test Lead with the overall remit to improve the efficiency of the onshore and offshore teams as well as oversee the implementation of test automation and bring testing back to the UK with a reduced head count. Implemented full module end to end use of the quality centre and implemented repeatable and sustainable workflows within testing to avoid duplication and promote test case reuse.


  • Line management of 3 resources and matrix management of 3 offshore resources
  • Created, implemented and maintained test strategy and test plans, test case creation and hands on test execution achieving dedicated deadlines
  • Task and project planning with subsequent progress monitoring and risk mitigation
  • Worked with Unix and Linux databases


Barclaycard - UAT Manager Jun 2011 - Aug 2011

UAT Manager in the global commercial payments section who oversaw UAT projects to a suitable conclusion in liaison with the business and carried out UAT project test strategy / test plan preparation / implementation and UAT business user sourcing. Provided business analysis requirements gathering workshops and documentation.

  • Mentored UAT test processes
  • Attended stakeholder meetings for UAT progress reporting and escalation of programmed deviances
  • Contributed to process improvements and made recommendations to move from a traditional Waterfall working to a more agile approach to allow for a reduction in timelines and duplication of effort


VIX Advanced Communication Information Systems - Programme Test Manager Jun 2008 - May 2011

Programme Test Manager who expanded the team of 2 while redefining the test process in line with changes in company methodologies. Transferred the existing Waterfall working methodology into a V model considering agile frameworks where practical given that not all embedded software could easily be moved to an iterative approach. Conducted recruitment, test management, objective setting, reviews and appraisals of test team members as well as resource allocation to programmed projects ensuring that test resources were efficiently used for between 19 and 25 active projects simultaneously. Liaised with outsourced development projects to ensure quality acceptance plans were in place to verify delivered projects prior to installation. Put checks in place to verify the competency of the outsourced testers and proactively participated in stakeholder and tender team meetings preparing documentation to help secure further contracts. Sourced suitable trial environments in conjunction with area field management teams and owned the project when programmed to the test team and assigned the most relevant test resources. Prepared budgets and managed future projects and resource requirements and performed internal ISO audits to other departments and locations. Overhauled system requirements with Product Managers before specifications were baselined for development.

  • Awarded a recognition achievement for contributions above and beyond expectations in 2008
  • Responsible for 20 System Test Engineers and other resources providing trial coverage
  • Trained as an internal auditor for ISO 9004:2000 and performed audits at other VIX office locations
  • Introduced rigorous compliance testing to industry standards which resulted in higher product quality and enhanced the chances of securing new customers by proving to be more competent than competitors
  • Built up and managed an offshore flexible resource model in Poland
  • Recruited an Automation Tester to implement an automation framework using Selenium and Python
  • Undertook formal risk-based testing with a more agile framework recommendation accepted by the CTO
  • Set up SharePoint best practices by taking experience from previous roles and implementing best practice across the development team for the SharePoint roll out
  • Replaced folders with ‘virtual folders’ by using document properties allowing multiple views and consistency across the development / test department


Travelex World Wide Money - Senior Test Analyst Jun 2007 - Jun 2008

Senior Test Analyst who played a key role on the FXpaynet team working towards setting up new agile frameworks (Scrum) and manual test documentation leading to an automated regression pack with development used java interfacing to legacy applications on a UNIX database. Ensured frameworks were maintained and improved when required and that the manual test processes were of a high enough quality to ensure a smooth transition into automation using various automated test tools.

  • Introduced enhanced reporting to provide greater visibility of testing to other teams and management
  • Deputised for the Project Manager when required
  • Responsible for ensuring new frameworks were put in place and re-factored if required
  • Mentored team members on the new methodologies
  • Undertook test plan creation, test condition / script reviews, execution and regression pack maintenance
  • Requirement analysis to ensure documentation was suitable for acceptance to create test conditions


Capita Education Services - Technical Team Lead May 2004 - Jun 2007

Technical Team Lead who used C# .net while phasing out legacy systems using Delphi and DOS based applications ensuring legacy systems integrated with newer technologies until planned full rework and migration.

  • Implemented a code coverage tool to add further supporting evidence that more test cases didn’t necessarily mean more coverage which was then rolled out as a training tool for junior and trainee testers


Intercar Auto Rentals Ltd - Assistant IT Manager Nov 2002 - May 2004

Assistant IT Manager / Software Tester / Systems Analyst using an XP development methodology and set up UAT environments in collaboration with the Managing Director. Created requirements for a bespoke in-house defect management tool as well as technical specifications for the booking system where none had previously existed.


R Griggs Group Ltd - Senior Software Tester Aug 2000 - Oct 2002

Employed as the first Senior Software Tester to set up a test team with associated processes and procedures with the Global IT Manager for the manufacturers of Dr Marten boots.


Alden Multimedia - Senior Software Tester Aug 1998 - Aug 2000



Professional Development - ISEB Foundation and Intermediate Certificate in Software Testing, British Computer Society; Certified Scrum Master, Skills Matter, Martine Devos; Financial Planning Certificate 1 (FPC1), The Chartered Insurance Institute; Rational Suite Analyst Studio, Rational University; SQL Server 7 Transact SQL Programming, Learning Tree International; Small Business Financial Management, IAB. Diploma; Internal Auditor for ISO 9004:2000, ACIS



Further Skills


  • Test Tools - Quality Centre (HP ALM), Test Director, FitNesse, NCover and a basic knowledge of QTP.
  • Software - MS Office, SQL, VSS, WSS, Confluence, JIRA, Subversion, Clarify and Rational Studio
  • Methodologies - V Model, Agile inc. Extreme Programming (XP), Scrum, DSDM and RUP, Keyword, Data Driven (DDT), Incremental and Iterative Development
  • Testing Experience - Web services, Desktop Applications and Embedded Software
  • Other - Unix, Linux, MS SQL Server, SharePoint Administration


Professional Membership - BCS Specialist Interest Group in Software Testing (SIGiST)


Voluntary Role - BCS SIGiST committee member contributing to at least 4 SIGiST conferences a year and responsible for sourcing and looking after Sponsors and Vendors (2015 - Present)


Hobbies - Away from being a Test Manager I enjoy gardening, camping and making gemstone jewellery.


References available upon request


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