Hiedi Homan MBCS
Programme Test Manager | Test Manager
Northamptonshire NN10 0UJ
A conscientious, proactive and motivated Test Manager with the innate ability to work at both ends of a project from hands on to board level. Leads from the front but never fails to stand beside the team. Quick to grasp new concepts and possesses superior communication and analytical skills. Delivers to tight deadlines.
Programme test management | test management | test analysis | defect management | user acceptance testing | system testing | systems analysis | stakeholder management | stakeholder engagement | supplier management | risk based testing | offshore test management | business analysis | mentoring | E2E | ISEB / ISTQB | Scrum Master | negotiations | people management | team development | team building | staff engagement | resource budget preparation | project management | project delivery | resource management | problem resolution | OAT | ITIL
First Group – Programme QA and Test Strategy Manager June 2017 to Aug 2017
Single contract during a Train Operator re-franchising period
Programme QA and Test Strategy Manager advising the best possible QA and Test Strategy during a rail re-franchising.
The Rail Delivery Group - Project Test Manager & QA Manager Oct 2013 - Apr 2017
Contract renewals x 8 on what was initially a 6 month contract
Test Manager / QA Manager for specific projects within the multi-million pound rail modernisation programme delivered by multiple technology providers with RDG acting as the systems integrator overseeing customer acceptance on behalf of and with train operators, retailers and ticket suppliers, in total over 35 companies. Liaised with train operators, multiple ticket issue suppliers and 3rd party suppliers to ensure that a suitable level of interoperability, E2E, user and operational acceptance testing was completed.
Project Test Manager for a new Product Management System (PMS) Jan 2015 - Apr 2017
PMS allows pricing strategies to be developed through scenario-based modelling, and apply regulatory compliance management in relation to fare and product creation for Train Operating Companies.
Programme Test Manager for Lennon Replacement and Automated Settlement Nov 2014 - Aug 2016
A cloud based data capture and apportionment system. Provision of a quality assurance discipline ensuring artefacts delivered by the internal teams were critically reviewed to ensure compliance with agreed quality levels and standards.
Business and Systems Analyst for Lennon Replacement and Automated Settlement Nov 2014 - Nov 2015
Documenting both As-Is and To-Be requirements, UML activity and use case diagrams and associated functional and non-functional requirements.
Consultant Test Manager for C2C South East Flexible Ticketing (SEFT) Jun 2014 - Nov 2014
Worked with ITSO smart ticketing.
RSP Project Test Manager & QA Manager for LSM, DTD and routeing guide Oct 2013 - Jun 2014
Migration of the ‘ticket on departure’ service handling annual ticket sales of £1.8bn at point of migration with the ability to process a billion tickets annually.
Sapheneia Ltd - Test Consultant Mar 2015 - Apr 2015
Worked as a secondary contract in addition to contracting at RDG
Created a test strategy and test plan for a new WEBTIS (rail ticket information system) and phone app which was used by the Project Manager for implementation by the full-time test team.
Volkswagen Financial Services - Senior System and UAT Analyst Coordinator Jun 2012 - Oct 2013
Contract renewals x 4 on what was initially a 3 month contract
Senior System and UAT Analyst Coordinator primarily focused on system and UAT analyses, the preparation of test plans, test conditions, status and test completion reports with overall coordination for system and UAT test, SAP BO v4 profit reporting and SAP FI and support / maintenance. Verified that requirements met business needs in liaison with business representatives, ensured requirements were testable in both system and UAT phases and chaired the ‘go / no go’ project review and release meetings.
Avon Cosmetics - Senior Test Lead Aug 2011 - May 2012
Fixed term contract
Senior Test Lead with the overall remit to improve the efficiency of the onshore and offshore teams as well as oversee the implementation of test automation and bring testing back to the UK with a reduced head count. Implemented full module end to end use of the quality centre and implemented repeatable and sustainable workflows within testing to avoid duplication and promote test case reuse.
Barclaycard - UAT Manager Jun 2011 - Aug 2011
UAT Manager in the global commercial payments section who oversaw UAT projects to a suitable conclusion in liaison with the business and carried out UAT project test strategy / test plan preparation / implementation and UAT business user sourcing. Provided business analysis requirements gathering workshops and documentation.
VIX Advanced Communication Information Systems - Programme Test Manager Jun 2008 - May 2011
Programme Test Manager who expanded the team of 2 while redefining the test process in line with changes in company methodologies. Transferred the existing Waterfall working methodology into a V model considering agile frameworks where practical given that not all embedded software could easily be moved to an iterative approach. Conducted recruitment, test management, objective setting, reviews and appraisals of test team members as well as resource allocation to programmed projects ensuring that test resources were efficiently used for between 19 and 25 active projects simultaneously. Liaised with outsourced development projects to ensure quality acceptance plans were in place to verify delivered projects prior to installation. Put checks in place to verify the competency of the outsourced testers and proactively participated in stakeholder and tender team meetings preparing documentation to help secure further contracts. Sourced suitable trial environments in conjunction with area field management teams and owned the project when programmed to the test team and assigned the most relevant test resources. Prepared budgets and managed future projects and resource requirements and performed internal ISO audits to other departments and locations. Overhauled system requirements with Product Managers before specifications were baselined for development.
Travelex World Wide Money - Senior Test Analyst Jun 2007 - Jun 2008
Senior Test Analyst who played a key role on the FXpaynet team working towards setting up new agile frameworks (Scrum) and manual test documentation leading to an automated regression pack with development used java interfacing to legacy applications on a UNIX database. Ensured frameworks were maintained and improved when required and that the manual test processes were of a high enough quality to ensure a smooth transition into automation using various automated test tools.
Capita Education Services - Technical Team Lead May 2004 - Jun 2007
Technical Team Lead who used C# .net while phasing out legacy systems using Delphi and DOS based applications ensuring legacy systems integrated with newer technologies until planned full rework and migration.
Intercar Auto Rentals Ltd - Assistant IT Manager Nov 2002 - May 2004
Assistant IT Manager / Software Tester / Systems Analyst using an XP development methodology and set up UAT environments in collaboration with the Managing Director. Created requirements for a bespoke in-house defect management tool as well as technical specifications for the booking system where none had previously existed.
R Griggs Group Ltd - Senior Software Tester Aug 2000 - Oct 2002
Employed as the first Senior Software Tester to set up a test team with associated processes and procedures with the Global IT Manager for the manufacturers of Dr Marten boots.
Alden Multimedia - Senior Software Tester Aug 1998 - Aug 2000
Professional Development - ISEB Foundation and Intermediate Certificate in Software Testing, British Computer Society; Certified Scrum Master, Skills Matter, Martine Devos; Financial Planning Certificate 1 (FPC1), The Chartered Insurance Institute; Rational Suite Analyst Studio, Rational University; SQL Server 7 Transact SQL Programming, Learning Tree International; Small Business Financial Management, IAB. Diploma; Internal Auditor for ISO 9004:2000, ACIS
Professional Membership - BCS Specialist Interest Group in Software Testing (SIGiST)
Voluntary Role - BCS SIGiST committee member contributing to at least 4 SIGiST conferences a year and responsible for sourcing and looking after Sponsors and Vendors (2015 - Present)
Hobbies - Away from being a Test Manager I enjoy gardening, camping and making gemstone jewellery.
References available upon request
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